REFUNDS POLICY
As many of the pieces we curate are produced in limited quantities, made to order or handcrafted by independent designers, all sales are final. We do not offer returns or refunds on the items sold on ARENI.
If there are any problems encountered with your order, please contact us at contact@areni.co and a member of our team will be in touch.
EXCHANGES
An exchange will only be offered where:
- You receive an incorrect item;
- Your item arrives damaged as a result of a fault identified before dispatch from our warehouse, and not due to damage sustained during transit;
- The item has been unworn, unused and unwashed;
- Has all original tags attached;
- The item is returned in the same condition in which it was received.
Kindly note that all exchange requests are subject to review and approval by ARENI.
SHIPPING POLICY
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
For pre-order items, processing times may vary. Estimated timelines will be clearly stated on the product page.
2. Delivery Within Nigeria
We offer nationwide shipping across Nigeria.
- Lagos: 1–3 business days after payment confirmation
- Other Cities: 3–7 business days after dispatch
Delivery timelines may vary depending on location and courier operations.
3. International Shipping
We’re working on bringing ARENI to customers around the world.
International shipping is not available yet but it will be very soon. Sign up to our newsletter or follow us on social media to be the first to know when worldwide delivery becomes available.
4. Pre-Order Items
If your order includes a pre-order item, your entire order will be dispatched once the pre-order item is ready.
If you would like your ready-to-ship pieces delivered sooner, we recommend placing them in a separate order.
Estimated dispatch dates for pre-order items are displayed on each product page.
5. Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and order size.
6. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.
7. Delays
While we aim to meet all delivery timelines, delays may occur due to factors beyond our control, including courier issues or weather conditions, or customs processing. We appreciate your patience in such situations.
8. Incorrect Address Information
Please ensure all shipping details are accurate at checkout. ARENI is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
9. Delivery Issues
If your order has not arrived within the estimated timeframe, please contact us at contact@areni.co with your order number, and we will assist you promptly.
10. Lost or Damaged Packages
In the rare event that your order is lost or arrives damaged, please notify us within 48 hours of delivery so we can investigate and resolve the issue.